Before you book
Please make sure you are FULLY REGISTERED in both the Back Nine event flow AND Full Swing Compete before you book a tee time and show up to play.
Registration & Eligibility
What is the Back Nine U.S. Open?
A national individual stroke play event played during the June U.S. Open window at participating Back Nine locations. Each player plays two official 18-hole rounds. Your two-round total determines your standing inside your assigned flight. This is not a team event, scramble, best ball, or match play event. Every player plays their own ball and records their own score.
What do I need to do to be fully registered?
You are fully registered when ALL of these are true: (1) you completed the Back Nine U.S. Open player registration form; (2) you completed payment, if payment is required for your location; (3) you submitted your outdoor handicap information; (4) you registered in Full Swing Compete for the correct Back Nine U.S. Open event. If any of those are missing, your score may not count for prizes.
Why do I have to register with Back Nine AND Full Swing Compete?
Back Nine registration confirms your player information, location, eligibility, handicap source, flight placement, and prize eligibility. Full Swing Compete is where the official simulator event is played and exported. Both are required so HQ can match your registration to your score and place you on the correct leaderboard.
What if I only registered in Full Swing Compete?
You still need to complete the Back Nine player registration form and make your payment. Full Swing Compete registration alone does not make you prize-eligible.
What if I paid or registered with Back Nine but do not see myself in Full Swing Compete?
Do not show up and assume it will work in the bay. Check that you are using the same email connected to your FS Compete account. Then search for the correct Back Nine U.S. Open event and complete the event registration inside FS Compete. If you still cannot find the event, contact your local Back Nine before your tee time.
What if my Back Nine email and Full Swing Compete email do not match?
Use the same email for both wherever possible. If your emails don't match, you may need to create a fresh Full Swing Compete account on the day you play — flag a Back Nine team member at the bay if you get stuck signing in.
I cannot find the Back Nine U.S. Open event in Full Swing Compete.
After you log in to fscompete.com, go to "Find Venue" and search "Back Nine" or your specific location (for example, "The Back Nine - American Fork"). Click into the venue and look in the events list for the Back Nine U.S. Open. If you are using a brand-new FSC account and the venue search comes up empty, search "National" first — first-time FSC accounts are routed to a national venue lookup before they can browse individual Back Nine locations.
Full Swing Compete sent me a verification code and I cannot find the email.
Check your spam or junk folder. FSC verification codes routinely route to spam. If it is not in spam either, request a fresh code — but only once. Repeated requests inside a few minutes can lock the account temporarily.
Does it matter if I star my location as a "favorite" in Full Swing Compete?
It is not required, but it is recommended. Starring your Back Nine location as a favorite makes that venue appear first on your FSC dashboard for future events, which saves time on repeat registrations.
Full Swing Compete says I am "already registered" but also shows me as not registered.
That's a known Full Swing Compete hiccup on our end, not anything you did. Go ahead and complete your registration in FS Compete anyway — if it loops, a Back Nine team member will sort out the backend so your score ties to the event. You will not lose your spot; just reply to your confirmation email or flag your local Back Nine.
My location is on Trackman, not Full Swing — how do I enter?
Trackman locations do not use the Full Swing event code. On the Trackman, select the tournament under the "Events" tab when you get to the bay during the live event window — it shows up automatically, no code needed. You still complete the Back Nine registration + payment first so you are in the national field.
Booking & Format
How do I book my official tournament time?
Book through your local Back Nine location or the Back Nine portal, depending on how your location handles tournament tee times. Members can use their membership tee times. Non-members must use tournament tee times at https://book.b9.golf/#/bookings/. Before you book, confirm: you completed Beyond the Grass registration + paid on the b9 portal; you registered in FS Compete; you know your assigned flight; you know your assigned tee box; and you're booking inside the official event window. (You'll enter the day-of-play event code B-T-5VC at the simulator itself — not when booking.) You may play back-to-back, stop mid-round and come back (finish the hole out at least), or play one round on opening day and the other on the last day — your call.
What is the format?
Individual stroke play. Two official 18-hole rounds. Scoring is your two-round total. One official attempt per round unless HQ approves a replay for a documented tech issue.
What are the flights?
Players compete in three flights: Champ, A, and B. Flight placement is based on your verified outdoor handicap, Back Nine Handicap Bridge profile, and HQ review if needed. Registrants without a verified handicap start in a Provisional bucket — your Round 1 score sets your indoor baseline and your final flight is set after Round 2 (see the Bust-Out Rule under Handicap & The Bridge).
Do I pick my own flight?
No. You submit your handicap information during registration. Back Nine places you into the proper flight. If your handicap is missing, unclear, or cannot be verified, HQ may place you manually or request additional proof before your score becomes eligible. Your tee is locked at Round 1 and does not move; your final flight is set by your combined two-round result.
Handicap & The Bridge
What handicap systems are accepted?
GHIN, TheGrint, 18Birdies, Garmin, or other recognized handicap/scoring systems approved by HQ. You may be asked to upload a screenshot, profile link, player ID, or other proof of your active handicap.
What is the Back Nine Handicap Bridge?
The Back Nine Handicap Bridge translates your outdoor handicap into a fair indoor number for the exact event you're playing. Indoor golf doesn't score like outdoor golf, so the Bridge reads the real conditions of your round — the course and tees, green speed and firmness, pins, wind, gimme and putting settings, mulligan rules and more — and accounts for how much each one changes scoring. It's not a copy of your outdoor handicap and it's not one-size-fits-all; it's built for that round. You don't calculate anything — submit accurate handicap info and we do the rest. (And your handicap source — GHIN, TheGrint, 18Birdies, Garmin — never changes your number; it's only used to verify.)
Why isn't my indoor number the same as my outdoor handicap?
Because indoor golf is a different game and we don't insult you by pretending otherwise. A sim has no wind, no slopes, no bad lies — it rewards pure ball-striking, so a flusher often plays lower indoors, while a feel player who reads greens and works the ball can lose that edge on a screen. The Bridge reflects that, and it sharpens to how YOU actually play with every round you post. Tell us your game when you register and it tunes your starting number; the rounds do the rest. A number that's simply copied from your outdoor handicap would be the lazy, less-fair version.
Will my handicap change during the event?
Yes — and on purpose. Your B9 Bridge handicap evolves as the event goes on: Round 1 sets your indoor baseline, Round 2 plays against it, and we refine the number every day as real rounds come in. That keeps the field fair as the tournament unfolds — if your number moves between rounds, that is the system working for you. The rule applies to everyone the same way; players cannot request individual exceptions after seeing their score.
Do I enter my handicap at the simulator?
Yes. When the bay prompts you, enter your B9 indoor handicap before you start the round. If you skip it, Full Swing records you at zero and your net score will be wrong. This is the single most common day-of mistake — do not skip it.
The simulator never prompted me for my handicap, or it didn't record it (and put me on the wrong tee).
Don't worry — nothing about your official result lives on the Full Swing side. The handicap prompt appears right after you enter the event code; if it never showed or didn't take, you're fine to play on. All official scoring is tracked separately and entered manually from the Back Nine site, so we apply your correct B9 indoor handicap (and tee) to your round on our end — you do NOT need to replay. Just finish your rounds and reply to your confirmation email (or flag your local Back Nine) and a team member will square it up.
I don't have a verified outdoor handicap — am I okay to play?
Absolutely — you're welcome in the field. With no verified handicap you start in the Provisional bucket and the system assigns you a starting tee based on your player group. Your Round 1 sets your indoor baseline and your final flight is set after Round 2 (see the Bust-Out Rule). As the event fills in, flights and tees may shift to keep the field fair. Bottom line: register, play your two rounds, and your number takes care of itself.
Does the Champ flight have net scoring?
No. The Champ flight is the strongest gross competition. Individual Back Nine locations may add their own prizes, but national scoring is controlled by HQ.
How does the Bust-Out Rule work?
The Bust-Out Rule is how Back Nine sorts the field at the end of an event. Your tee is set at Round 1 and does not change between rounds — whatever you play from for Round 1 is what you play from for Round 2. Your final flight (Champ, A, or B) is set after both rounds are in: the field is sorted by combined 36-hole result against the indoor handicap on file, and players land in the flight their two-round play earned. Two things to know. First, if you registered without a handicap you start in a Provisional bucket — Round 1 sets your indoor baseline, Round 2 plays against it, and your real flight is assigned after Round 2. Second, an unusually large Round-2 improvement gets a quick glance from the Back Nine team before flights lock. Honest hot rounds clear without a word; the rule is there to keep anyone from tanking Round 1 to slide into a softer flight. You cannot game your way into a different flight by underperforming early — the field is sorted by truth at the end. One thing we are deliberately vague about: the exact size of the swing that triggers that glance. We are otherwise fully transparent about how the Bridge and flights work — but we keep that one number to ourselves on purpose, so a would-be sandbagger can not play right up to the line. Honest players never have to think about it.
Can my flight change after I've been placed?
It can, and that's the system working. Flights are earned by how you actually play — not only the number you registered with. If your scores clearly belong in a stronger flight, we'll move you up; if a flight is playing over your head, we'll move you to where the matches are real. We read this across both rounds and across the tee you played — a number on an easier tee isn't the same number on a harder one. If we adjust your flight, we'll tell you why, and you're always free to push back. We're a learning hand, not a cold one.
How do mulligans work? (The Mulligan Rule)
Every Back Nine round gives you three free mulligans — re-hit a shot, no penalty, up to three times a round. That's the standard, and it's set in the simulator, which holds you to those three. It's there so a fat-flush off the screen or a misread sensor never ends your card. Your mulligans used are shown right on the leaderboard, in the open, so the whole field sees what everyone took. Two things carry a stroke. First, anything past your three free in a round adds one stroke for each extra mulligan. Second — and this is the part that matters if you're playing for a prize — every mulligan has to be captured. Here is how: when a tech glitch makes you take one, hit REPLAY in the sim, pull out your phone, record the replay of what happened, and say on camera why you took it. That replay recording is your proof. Anyone in a winning position has their mulligans reviewed against those recordings, and if a mulligan has no replay recording, a stroke is added for it. Any added strokes are applied to your score before a prize spot is locked. Why the rule exists: a mulligan is a do-over, and a prize on the line means the field has to trust every do-over was real and earned. The three are yours to use — just film them, and an honest round never has a thing to worry about. Play the ball, keep your camera rolling, and your number takes care of itself.
Why did my Bridge number change during the event?
Because the B9 Bridge is a living number, not a sticker you get at sign-up. It sharpens as real rounds come in — yours and the whole field's. When fresh scores post, we run the most accurate version of the Bridge we have and put it into effect, even mid-event. We do not hold a better, fairer number back to keep the board tidy — if the most accurate read says your number moved, that is what you get. So yes, you might feel it move during a tournament. That is the system working, not a glitch: your rounds this week actually helped tune the math for everyone. If a change affects your flight we will tell you why, and you are always free to push back. The longer you play with us, the more your number reflects exactly how you play — and that is the whole point.
I played a different tee than I was assigned — will my handicap and net be adjusted to keep it fair?
Yes. Play from any tee box you want — Black, Blue, White, or Red — and your NET will still read accurately, because the Bridge normalizes your net to the tee you actually played from, not the one we assigned. A harder tee gives you the credit it should; an easier one is accounted for too. So if you forgot to move tees in Round 1, or Round 2, or both, it is okay — we score your net properly and you will NOT be busted out of your division for playing the wrong tee. One thing to know: your GROSS score reflects the tee you actually played — gross is gross, whatever tee it came off. But your net, and the division you compete in, stay fair regardless. The whole point of the Bridge is that the number follows how you actually played.
Tees
What tees do I play from?
You must play from the assigned tee box for your flight. If the selected course does not offer the exact tee listed, HQ will publish the approved replacement before the event begins.
Can I move tees?
No. This event does not use dynamic tee boxes. There is no gain-a-stroke or lose-a-stroke tee movement. If you play from the wrong tee, your score may be disqualified.
What if I accidentally play from the wrong tee?
Stop and report it immediately to your local Back Nine. HQ will review — depending on when the issue is caught, the score may be corrected, replayed, or disqualified. Do not finish a full round from the wrong tee and assume the score will count.
Simulator Play
What simulator settings will be used?
Settings will be preset, so no need to worry about these unless you are trying to get in a practice round. Round 1 and Round 2 each have their published settings.
Are mulligans allowed?
No player-choice mulligans are allowed. Up to 3 TECH mulligans are allowed per round, for documented technology errors only — system glitch, clear camera misread, failure to read the ball, hardware/bay malfunction. A tech mulligan is NOT for a bad swing, missed putt, wrong club, or poor decision. Those stand as played. If a true tech issue occurs, stop and notify the location operator immediately, and record a quick phone video of the bay replay so HQ can review. Manual corrections require HQ approval. Bad shots are not tech issues.
What should I do on the day I play?
Log into FS Compete first, then launch Full Swing Golf, enter the bay code, set your indoor handicap, and confirm you're on the right round. The full step-by-step lives in the Academy.
Full walkthrough → AcademyCan I practice before my official round?
Yes, if your location allows it. Practice rounds do not count. Make sure you are not accidentally starting an official event round before you are ready.
Can I stop mid-round, or what if I have a bad hole?
Stopping is fine — but finish the hole you're on, or no score records for it, and a finished hole can't be redone. Return later inside the event window.
Full walkthrough → AcademyHow do I handle short or downhill putts?
Fast greens and short downhill putts require a soft stroke. The simulator sometimes needs help reading that cleanly. Protocol: (1) wait for the green light, make sure the system is ready to read your putt; (2) let the system register the ball under the main camera; (3) move the ball forward near the front camera line; (4) make the shorter stroke from that forward position. This helps the simulator read touch putts without forcing you to hit the ball too hard.
What should I do if the system does not read a putt or shot?
Do not immediately reach into the hitting zone. Process: (1) wait to see if the system registers; (2) if it hangs or does not detect the ball, use the flyover/reset process if available; (3) remove and replace the ball after the system resets; (4) if it is a true tech issue, record a quick phone video of the bay replay or screen; (5) notify your location operator before continuing if the issue affects your score. Do not use a tech correction for a bad shot — bad shots count.
What is sensor etiquette?
The sensors may read movement in the bay. Protect your scorecard by keeping the hitting area clean and avoiding unnecessary movement after a shot. Best practices: do not reach for the ball immediately after a shot; keep extra balls off to the side; let the system finish reading before stepping in; if the system hangs, reset through the correct process instead of grabbing the ball too quickly.
Leaderboards & Ties
How are leaderboards organized?
Leaderboards are separated by flight. Public leaderboard views: Champ gross, A gross, A net, B gross, B net.
How are ties broken?
Ties are broken in this order: lower Round 2 score; lower final 9 of Round 2; lower final 6; lower final 3; lower final hole; then an HQ scorecard review or playoff if still tied. If HQ publishes a different tiebreaker before the event begins, the published rule controls.
Disputes & Disqualifications
What if my score looks wrong?
Contact your local Back Nine first. You may be asked to provide: scorecard screenshot, FS Compete profile, round date and time, location and bay played, any tech issue that occurred. Manual corrections must be approved by HQ. Screenshots can support a correction but do not automatically override the official review process.
What can disqualify a score?
A score may be disqualified if: you played from the wrong tee box; you used an unauthorized mulligan; you did not complete Back Nine registration; you submitted false or unverifiable handicap information; or you used a tech correction for a non-tech issue.
Prizes
Can my location add local prizes?
Yes. Locations may add local prizes, shop credit, trophies, sponsor prizes, or watch-party awards.
What are the national prizes?
National prizes are announced on the official event page — a gold medal for every flight winner.
Support & Contact
Where can I watch or read more?
Your event emails include the setup and walkthrough links you need — bay setup, Full Swing Compete registration, the bay event code (B-T-5VC), and the live leaderboard.
Who do I contact with questions?
For local questions, pricing, and tee times: contact your local Back Nine location. For national event structure, handicap, flighting, scoring, or leaderboard questions: email a Back Nine team member.
Who do I contact if there is a tech issue?
For Full Swing technical issues, follow your local Back Nine process and Full Swing support process. Also report repeated issues to a Back Nine team member if the issue affects tournament scoring or appears to be happening across multiple players. For a possible score adjustment, include: player name, location, round number, hole number, what happened, screenshot or video if available, whether a mulligan or correction was used in the bay.
Still stuck? Email a Back Nine team member.



